Why do I talk so much about Total VOC? Why so much about moving from Survey and Score to Listen & ACT?
Well...simply put...because the CUSTOMER wants it.

😌Simple CX is often the best CX…

Is there a pithy way to describe what a Customer Experience leader does? I make an attempt on the fly…

After a weekend colossal operational meltdown with 1000s of flights canceled…families stranded…employees stranded, Southwest airlines needs a time out…