"What does a customer experience leader do?"
🙋♂️In a networking discussion, someone who wasn't familiar with the role asked me that question.
⚡I came up with this on the fly and thought...hmmm...maybe that really does capture it.
🧐What do y'all think?
Looking for sincere feedback on it...(but let's be 😀 kind, y'all).
💡💭"The practice of Customer Experience is looking at the entire customer journey. For each step, a CX leader "Listens & Acts" in order to create an experience best aligned to the brand promise for the customer." 💭
🎉(Full shoutout to Nicholas Zeisler inspiring the "brand promise" nugget. I doubt I would've said that 4 weeks ago.)
(Photo credit: Image by Anemone123 from Pixabay)