RICK DENTON
Rick Denton believes the best meals are served outside and require a passport.
A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach.
As a Managing Principal at EX4CX, Rick helps clients unlock tangible business value from their Voice of the Customer Programs, create Customer Experience visions, culture and reality while driving revenue growth & operational improvement.
In his leadership roles prior to EX4CX such as with Bose, Capital One and several other industry champions, Rick created customer obsessed cultures, high performance execution systems, and clear outcome-oriented alignment. Rick delivered these results across multiple industries and company size profiles both domestically and internationally.
In addition to scouring the globe for the best customer experiences, Rick, his wife and two children, love to travel the globe simply to travel. You'll as easily find them in Texas as you'll find them in Thailand. (Ask him about the fantastic grilled squid on a stick!…Or the not so great fried tarantula!) When he's not with the family or clients, you'll likely find Rick hiking on a mountain somewhere in the southwestern USA desert.
Rick combines these loves by hosting the CX Passport podcast, a weekly talk with guests about customer experience and travel.
