"All are equal. Some are more equal than others"

Rick Denton

November 17, 2021

Do you care more about new customers than you care about existing customers?

Rick Denton

November 10, 2021

5 Reasons Your VOC Program Will Fail

Rick Denton

November 10, 2021

Not getting the results out of your Voice of the Customer (VOC) program? Curious what pitfalls to avoid when creating a new VOC program. Have a look to find out 5 key mistakes that I see when clients and other companies have considered VOC programs.

Rick Denton

November 8, 2021

😲"Thanks for booking. When you're done, only leave a good review."

Rick Denton

November 8, 2021

😲"Thanks for booking. When you're done, only leave a good review."
🕵️‍♂️Ok...so they didn't ACTUALLY say those words...but isn't' that what they mean?

Rick Denton

November 3, 2021

"2020 - The Year That (NOT!) Everything Changed"

Rick Denton

November 3, 2021

"2020 - The Year That (NOT!) Everything Changed"

🧐Certainly 2020 changed so much...but not everything. Especially when it comes to #CX...

🤗Thank you to CCNG - Contact Center Network Group for the opportunity to talk about this topic.
https://blog.ccng.com/blog/2020-the-year-not-everything-changed
Your turn...What fundamentals haven't changed for you?
#voc #speaking #frontline

"All are equal. Some are more equal than others"

5 Reasons Your VOC Program Will Fail

😲"Thanks for booking. When you're done, only leave a good review."

"2020 - The Year That (NOT!) Everything Changed"

Follow Us

Stay Connected With What’s New - Click Here