🙌So many great #VOC tools. So many great #CX ambitions.
😡Then...why so many bad #CustomerExperience moments out there?...
🤬Why do customers continue to say that experience gets worse and worse?
💡I have my thoughts and they all surround TotalVOC and how Listen & Act is the way to create great experiences.
👀👉What do you think? With SO much advancement in the world of CX over the last couple of decades, why is customer experience not further along?