👀Can one simple sign save both customer experience and employee experience?
✔Yes! From last week's TexMex dining...Check this out...
😬It's no secret (it's even front page news) that the restaurant industry in the US is in dire need for workers.
🍽A crowded restaurant, even with the permission to have full capacity, might have empty tables.
😤Customers waiting for tables, hungry and eager to enjoy the meal with friends and family could get frustrated.
🥵Overworked staff...valiantly trying to serve more tables than they normally do...might be slower with service than they desire to be.
❓What did the sign do?
ℹ For the customer...it set expectations and provided a way for the customer to understand the "why" behind a less than ideal experience. I know I was much more patient with the slower pace of service because I was able to empathize with what the wait staff was experiencing.
💞For the employee...it showed the company has their back and is trying both to actively hire (check out the bottom of the sign) AND is helping to explain why it's NOT the employee's fault that the queso might arrive a little slower than normal.
🏆 Customer & Employee Experience solutions don't have to be hard or complex. Often, Simplicity Wins.
