15 minutes?! Customers might not give you 15 seconds!

😱Holy Hades! 15 minutes?!😴
🥱How actionable is the information from a survey that long?
😬Would you take a 15 minute survey? Let me know in the comments and share your "not-so-great” survey stories.

👉It’s important to capture the voice of the customer...but my goodness...let’s make sure our customer listening posts are designed in a way that our customers would want to use!

#voc #customerexperience #design #cx #survey

Whatever it is, the way you tell your story online can make all the difference.