👀Check out the Southwest Airlines brilliant #customer friendly approach to bringing back portions of in-cabin service. #simple often brings the best #CX.
📱Scan your napkin’s QR code
🥤Select your beverage
👉Show the flight attendant your choice.
🤐No speaking. 😷No mask dropping. Safety and #simplicity.
Bonus...creates an easy way for non-native language speakers or those with hearing challenges.