🎉🙌🍾CXDay was yesterday resulting in a lot of focus and energy (certainly inside the CX community) on the topic. Woot!
🤨Well...so now what?
💪Calendar events often have a ton of work involved to prep and deliver for the event but it's what happens afterwards that matters.
😁No different than ideas. Often Day 1 is filled with excitement.
😊Week 1 shows some runway.
🤔Month 1 gets a little tiring.
😯Quarter 1 oh man we better get back on that.
😕Half 1...oh yeah...that thing?
🛠⚙So...no different than when I tell a company, you must grow from "Survey & Score" to "Listen & Act", it's the discipline of Customer Experience, dare I say it...the #process of Customer Experience that delivers sustainable, impactful results.
🎺There's my charge or my encouragement to you...I'm glad we embraced the celebration of yesterday...now let's ensure the sustainable success of tomorrow.
🙋♂️What's next for you?