💲Want to know what the most expensive customer contact channel is?
📢It's probably voice, right?
📲Nah...it's setting up digital, of course? Nope...it's none of those. It's...
2/22/22 was a great date but I kinda like 2/23 every year. Why?
Yup... 2/22/22 was a great date but I kinda like 2/23 every year. Why?
🏋️♂️I'm a regular gym goer...
👴It sounds like a brag but it's just reality when you're pushing 50.
🍕🥃I like to eat (and perhaps grab a bevy from time to time) so...as I discovered in my 30s...the gym is as required as oxygen.
🌫2/23 is a great day for the regular gym goer. That's the day that the resolution crowds start to fade away.
Why does that matter to a biz platform like LinkedIn?
✅"Sustain"...it's in the top 5 of most important words for your Customer Experience program
🤩Day 1 of an idea/program is amazing!
😁Week 1 is exciting!
🙂Month 1 is ok...but that really was some work wasn't it?
😣Quarter 1 gets stale
😐Half 1...does anyone remember what we're doing?
That's why "Sustain" matters to your CX program.
How are you going to Sustain the energy beyond that sugar-high of day 1?
👉How do you sustain your ideas?
"Absolute scores are irrelevant. Context is what matters"
"Absolute scores are irrelevant. Context is what matters"
Why do I say that? I still (yeah...even still today) hear companies or potential clients say, "We really want to have our NPS at 70" (or 35...or 82...or eleventy-teen)
If I told you I'm driving 70 miles per hour...
Am I doing the right thing?
Am I speeding?
Am I causing a massive traffic jam?…
Don't just Start...Sustain
Starting is nifty but sustaining creates the value
What are you doing TODAY to SUSTAIN that great CX idea you started in the first week of January?
💪