😐
THIS…CX prediction
THAT…Customer Experience hot trend
THE OTHER…“Revolutionary” Customer approach
What about the basics?...👉
💰Want to get more new customers and retain the ones you have? (aka…More Revenue)
👂Listen to your customers and act on what you hear. (Want to know how?)
🏪Your front line knows your customers better than you do. Listen to & co-design with them
🙅♂️Stop offering customers your excuses. They…Don’t…Care
If you’ve nailed the basics, then sure…try that prediction and hot trend.
But if you haven’t gotten the basics right, start there.
What other basics you’d like to add to the list?