This isn’t just a mantra to bring comfort. It’s a call to action. We’ll soon discover which companies are using this time to make #customerexperience better.
Are you using this time to know how to blend both the outside-in of #customer with the inside out of process/operations to create great experiences for every customer, every time?
Customer sentiment shows us that they aren’t as forgiving for “COVID-fails”. If your company’s #CX falls short, don’t blame COVID. The customer will not tolerate that any longer.
Get your CX house in order now. Customers will remember and reward the companies who are doing things right.