Rick Denton March 14, 2018 On PI day...a story about CX and Pie...how good CX can go bad Rick Denton March 14, 2018 On PI day...a story about CX and Pie...how good CX can go bad
Rick Denton February 28, 2018 Your Customer Hates Your "Great" Experience Idea Rick Denton February 28, 2018 Your Customer Hates Your "Great" Experience Idea. You've created what you think is an amazing experience but your customer hates it. What went wrong?
Rick Denton February 1, 2018 Hire Happy People Rick Denton February 1, 2018 Which creates greater customer success? Hiring for job specific skills or hiring for heart?
